Privacy Policy

Ball Physical Therapy & Performance LLC
Effective Date: August 25, 2025

Introduction

Ball Physical Therapy & Performance LLC (“we,” “our,” “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you receive services from us, visit our clinic, use our website, or interact with us by phone, text, or email.

Information We Collect

We may collect:

Personal identifiers: name, date of birth, address, phone number, email.
Health information: medical history, diagnoses, treatment notes, insurance details.
Payment information: billing details, insurance claims, payment method.
Digital information: if you use our website or text messaging services, we may collect device information, IP address, or communication preferences.

How We Use Your Information

We use your information to:

Provide physical therapy and performance services.
Schedule and confirm appointments.
Process insurance claims and payments.
Send appointment reminders, updates, and health-related information (with your consent).
Improve our services and operations.
Comply with federal, state, and local laws, including HIPAA.

Text Messaging and Communications

If you opt in, we may send you SMS/text messages about appointments, reminders, and clinic updates.

Message and data rates may apply.
You may opt out at any time by replying STOP.
Reply HELP for assistance.

How We Share Information

We may share your information only as permitted by law and HIPAA, including:

With your health insurance company to process claims.
With other healthcare providers involved in your care.
With vendors or service providers who support clinic operations (e.g., scheduling or billing systems).
When required by law, regulation, or court order.

We do not sell or rent your personal information to third parties.

Data Security

We use administrative, technical, and physical safeguards to protect your information. While we take reasonable measures, no system is 100% secure.

Your Rights

As a patient, you have the right to:

Access and obtain a copy of your medical records.
Request corrections to your information.
Restrict certain uses or disclosures of your PHI.
Receive an accounting of disclosures.
Withdraw consent for communications at any time.

To exercise these rights, contact us using the information below.

Cookies and Website Use

If you use our website, we may collect basic analytics (cookies, browser type, etc.) to improve user experience. You can adjust browser settings to block cookies.

Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new “Effective Date.”

For questions or to exercise your privacy rights, please contact us:

Ball Physical Therapy & Performance LLC
149 N. 2nd Street
Decatur, IN, 46733
Phone: (260)225-3957
Email: info@ballphysicaltherapy.com